1. Definitions
In these Terms of Service (Terms):
- Belper Window Cleaners, we, us or our means the operator of the website available at belperwindowcleaners.co.uk, including any sub-domains and pages (the Website).
- you or your means any person accessing or using the Website.
- Content means any text, images, graphics, logos, videos, audio, data, software, code, and other materials available on or through the Website.
- Services means the window cleaning and related services described on the Website, whether or not they are booked or purchased online.
- Terms means these Terms of Service, as updated from time to time.
2. Acceptance of These Terms
By accessing or using the Website, you confirm that you have read, understood and agree to be bound by these Terms. If you do not agree, you must not use the Website. If you access or use the Website on behalf of a business or other legal entity, you represent and warrant that you have authority to bind that entity, and references to “you” include that entity.
Additional terms may apply to specific features, promotions, or to the purchase of Services. If there is a conflict, those additional terms will take precedence for the relevant feature or purchase.
3. Use of the Website
You may use the Website only for lawful purposes and in accordance with these Terms. You agree that you will not:
- use the Website in any way that breaches any applicable local, national or international law or regulation;
- engage in any conduct that is fraudulent, misleading, harmful, defamatory, obscene, infringing, or otherwise objectionable;
- attempt to gain unauthorised access to the Website, any server on which it is hosted, or any network, computer or database connected to the Website;
- probe, scan or test the vulnerability of the Website or circumvent or attempt to circumvent any security or authentication measures;
- interfere with, damage or disrupt any part of the Website or any equipment or network on which the Website is stored;
- use any robot, spider, scraper, data mining tools, data gathering or extraction tools, or other automated means to access, acquire, copy or monitor any portion of the Website, without our express prior written consent;
- upload or transmit any material that contains viruses, worms, Trojan horses, time bombs, spyware, adware, or any other harmful programs or similar computer code.
We do not guarantee that the Website, or any Content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of the Website without notice.
4. Responsibilities
Your responsibilities. You are responsible for ensuring that:
- all persons who access the Website through your internet connection are aware of these Terms and comply with them;
- any information you provide to us via the Website (including through contact or booking forms) is accurate, complete and not misleading;
- you maintain and update your information as necessary so that it remains accurate and current.
Our responsibilities. We will exercise reasonable skill and care in providing and maintaining the Website. However, the Content is provided for general information only. It is not intended to amount to advice on which you should rely. We may update and change the Content from time to time, including descriptions of Services, service areas and pricing, to reflect changes to our offerings and business practices.
5. Accounts, Quotes and Online Requests
If the Website allows you to create an account or submit a request for a quote or booking:
- you must keep your login credentials confidential and not share them with anyone else. You are responsible for all activities that occur under your account;
- any quotes provided through the Website are indicative and subject to confirmation after our assessment of the property and requirements. We reserve the right to refuse or amend any booking or quote where necessary, acting reasonably;
- the provision of Services may be subject to separate terms or written confirmation. In the event of any inconsistency between these Terms and those separate terms, the separate terms will prevail for the Services.
6. Intellectual Property
The Website and all Content are owned by or licensed to Belper Window Cleaners and are protected by copyright, trade mark and other intellectual property laws. All rights are reserved.
Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use the Website for your personal, non-commercial use. You must not, without our prior written consent:
- copy, reproduce, modify, distribute, publicly display, publicly perform, republish, download, store or transmit any Content, except as incidental to your normal web browsing;
- use any trade marks, trade names, logos or branding displayed on the Website, other than to refer to Belper Window Cleaners fairly and lawfully.
If you submit or upload any content to the Website (User Content), you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, modify, adapt, publish and display such User Content for the purpose of operating, promoting and improving the Website and our Services. You represent and warrant that you have all rights necessary to grant this licence and that your User Content does not infringe any third-party rights.
7. Third-Party Content and Links
The Website may contain information provided by third parties and links to third-party websites or resources. Such information and links are provided for your convenience only. We have no control over, and are not responsible for, the content, accuracy, availability, security, or practices of third parties. Access to any third-party content or sites is at your own risk.
8. Warranties and Disclaimers
To the fullest extent permitted by law, the Website and Content are provided on an “as is” and “as available” basis, without warranties or representations of any kind, whether express or implied, including but not limited to implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, and availability.
We do not guarantee that the Website will be secure or free from bugs or viruses, or that the Content is accurate, complete or up to date. We may correct errors or omissions and make changes to the Website at any time without notice.
9. Liability and Indemnity
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
Subject to the previous paragraph, we shall not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation;
- any indirect or consequential loss or damage;
- any loss or damage caused by viruses, distributed denial-of-service attacks, or other technologically harmful material that may infect your computer equipment, programs, data or other proprietary material due to your use of the Website or to your downloading of any Content.
If you are a consumer, nothing in these Terms affects your statutory rights.
You agree to indemnify and hold harmless Belper Window Cleaners from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of or in any way connected with your breach of these Terms or your misuse of the Website.
10. Personal Data and Privacy
We respect your privacy and handle personal data in accordance with applicable data protection laws in the United Kingdom, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Data we collect. We may collect personal data that you provide to us (for example, your name, contact details, service address, and message content) when you contact us, request a quote or booking, create an account, or otherwise interact with the Website. We may also collect technical and usage data (such as IP address, device and browser type, pages viewed and interactions) through cookies and similar technologies. Non-essential cookies are used only with your consent, where required.
Purposes and lawful bases. We process personal data to:
- respond to enquiries, provide quotes, perform and manage Services (performance of a contract or steps taken at your request);
- operate, secure and improve the Website, including troubleshooting, analytics and performance monitoring (legitimate interests and/or consent for non-essential cookies);
- maintain records, manage our business and comply with legal obligations (legal obligation and legitimate interests);
- send service-related communications and, where permitted, marketing communications you have agreed to receive (consent or legitimate interests, with the ability to opt out at any time).
Sharing. We may share personal data with trusted service providers who assist in operating the Website and providing Services (for example, hosting, IT support, communications, scheduling and payment processors), always under appropriate confidentiality and data protection obligations. We may also share data where required by law or to protect our rights.
International transfers. If we transfer personal data outside the UK, we will ensure appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision.
Retention. We keep personal data only for as long as necessary for the purposes set out above, including to satisfy legal, accounting or reporting requirements. As a general guide, we may retain records related to Services for up to six years after our last interaction with you.
Your rights. You have rights to request access to, rectification or erasure of your personal data, to restrict or object to processing, and to data portability, as well as the right to withdraw consent where processing is based on consent. To exercise these rights, please contact us using the contact details provided on the Website. You also have the right to lodge a complaint with the Information Commissioner’s Office if you are unhappy with how we handle your personal data.
Security. We implement appropriate technical and organisational measures to protect personal data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children. The Website is not intended for children under 13 years of age, and we do not knowingly collect personal data from children.
11. Security and Viruses
You are responsible for configuring your information technology, computer programmes and platform to access the Website and for using your own virus protection software. You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful.
12. Modifications to These Terms
We may revise these Terms at any time by updating this page. The revised Terms are effective upon publication. You are expected to check this page from time to time so you are aware of any changes that are legally binding on you. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Terms.
13. Applicable Law and Jurisdiction
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims), are governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter or formation. If you are a consumer resident in Scotland or Northern Ireland, you may bring proceedings in your local courts.
14. Severability, Waiver and Assignment
If any provision of these Terms is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall remain in full force and effect.
No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy. You may not assign, transfer or subcontract any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms to another organisation as part of a reorganisation or transfer of business, provided this does not reduce your rights under these Terms.
15. Contact
If you have any questions about these Terms, the Website or our Services, please contact us using the contact details provided on the Website.